1. Cancellation of Purchase Orders:
    • Orders for toy purchases can be cancelled at any time before shipment.
    • Once the item is shipped, cancellation requests cannot be accommodated.
    • Refusal of delivery at the doorstep will be treated as a return for a refund or exchange.
  2. Cancellation of Rental Orders:
    • Rental orders cannot be cancelled once processed.
    • Once the rental period begins, cancellation of rental orders is not permitted.
    • Refusal of delivery at the doorstep will be treated as a rental return for the remaining rental period charges.
  3. Refusal of Delivery:
    • Refusal of delivery at the doorstep for both purchase and rental orders will be considered as a returned product.
  4. Refunds for Purchase Orders:
    • Upon receipt and inspection of the returned item, customers will be notified via email regarding the approval or rejection of the refund.
    • Refunds will be processed minus any applicable shipping charges, transaction fees, or direct expenses incurred for delivery.
    • Approved refunds will be credited to the original payment method within a specified timeframe or issued as store credit.
    • For cash on delivery orders, an additional charge may apply.
  5. Refunds Security Deposit for Rental Orders:
    • Upon return and inspection of the rented item, customers will be notified via email regarding the approval or rejection of the refund.
    • Refunds will be processed minus any applicable charges for damages or missing parts beyond normal wear and tear.
    • Approved refunds will be credited to the original payment method within a specified timeframe or issued as store credit.
    • For cash on delivery rental orders, an additional charge may apply.
  6. Refund Inquiry:
    • If customers haven’t received their refund within the specified timeframe, they are advised to check their bank account and contact their bank.
    • For further assistance or inquiries regarding refunds, customers can contact us at [brainboxtoys@outlook.com].
  7. Exceptions:
    • Certain special-order or customized items may not be eligible for cancellation or refund. Customers will be notified of such exceptions at the time of purchase or rental agreement.
  8. Policy Updates:
    • This cancellation policy is subject to updates or modifications at the discretion of the company. Any changes will be communicated to customers through appropriate channels.
  9. Contact Information:
    • For any questions, concerns, or assistance regarding cancellations and refunds, customers can contact us at [brainboxtoys@outlook.com].