- Cancellation of Purchase Orders:
- Orders for toy purchases can be cancelled at any time before shipment.
- Once the item is shipped, cancellation requests cannot be accommodated.
- Refusal of delivery at the doorstep will be treated as a return for a refund or exchange.
- Cancellation of Rental Orders:
- Rental orders cannot be cancelled once processed.
- Once the rental period begins, cancellation of rental orders is not permitted.
- Refusal of delivery at the doorstep will be treated as a rental return for the remaining rental period charges.
- Refusal of Delivery:
- Refusal of delivery at the doorstep for both purchase and rental orders will be considered as a returned product.
- Refunds for Purchase Orders:
- Upon receipt and inspection of the returned item, customers will be notified via email regarding the approval or rejection of the refund.
- Refunds will be processed minus any applicable shipping charges, transaction fees, or direct expenses incurred for delivery.
- Approved refunds will be credited to the original payment method within a specified timeframe or issued as store credit.
- For cash on delivery orders, an additional charge may apply.
- Refunds Security Deposit for Rental Orders:
- Upon return and inspection of the rented item, customers will be notified via email regarding the approval or rejection of the refund.
- Refunds will be processed minus any applicable charges for damages or missing parts beyond normal wear and tear.
- Approved refunds will be credited to the original payment method within a specified timeframe or issued as store credit.
- For cash on delivery rental orders, an additional charge may apply.
- Refund Inquiry:
- If customers haven’t received their refund within the specified timeframe, they are advised to check their bank account and contact their bank.
- For further assistance or inquiries regarding refunds, customers can contact us at [brainboxtoys@outlook.com].
- Exceptions:
- Certain special-order or customized items may not be eligible for cancellation or refund. Customers will be notified of such exceptions at the time of purchase or rental agreement.
- Policy Updates:
- This cancellation policy is subject to updates or modifications at the discretion of the company. Any changes will be communicated to customers through appropriate channels.
- Contact Information:
- For any questions, concerns, or assistance regarding cancellations and refunds, customers can contact us at [brainboxtoys@outlook.com].
Cancellations PolicyBrain box toys2024-04-03T04:38:57+00:00