Customers are requested to count the number of pieces (s)/ check the quality of the toy at the time of delivery. In case of any disconnect please get the same recorded on the “Issue Form” available with the Delivery Boy. The issue form will be considered as final at the time of the return of the item as well.
However, in case of hirer find any pieces missing or products are damaged please inform within 24 hours of delivery. If you do not contact us within 24 hours of delivery, we will assume the toy was damaged by you and you will be charged accordingly.
The Home Delivery Agent of www.brainboxtoys.com will also check each product thoroughly at the time of return to check for missing parts and whether the returned product is in the same condition as it was delivered as per the “Issue Form”. Members are requested to ensure that the items returned are cleaned for any visible debris (i.e. food, dirt, etc.) before returning back.
Any complaint regarding the functionality of the borrowed item must be received within 24 hours of delivery for it to be considered as a valid complaint. Appropriate measures will be taken by the www.brainboxtoys.com team to rectify or exchange the item without any additional charge to the member. However, under no circumstances will a complaint regarding an item be acceptable beyond 24 hours of delivery, the same may be charged to the member at the discretion of the company.
Post return all items go through rigorous Quality Checks by the Quality team. In case any damage/missing part/functionality issue is highlighted, it will be intimated to the member by the next working day through email/sms. In case of a missing part, the member can return the same within 7 days failing which an additional charge will be levied depending on the repairability/availability of the missing item. In case the item is beyond repair depreciated cost of the toy will be charged and the same will be intimated to the member through email /sms.
Please make sure to return all the pieces of the toy at the time of return.
In case, the missing pieces are found later and need to be picked up by www.brainboxtoys.com, then an extra delivery charge of RS 100/- will be charged.
Payment Refund/Adjustments
Registration fee and Rental fee once paid are non-refundable under any circumstance.
www.brainboxtoys.com reserves the right to stop/delay any issued payment in case of any discrepancy countered at the time of final closure/return of items.
